Last update: July 5th, 2023
Your privacy is important to us. In this privacy and cookies policy we explain how we collect, use, share and otherwise process your personal information. This policy applies to all personal information we process about you when you visit our website, www.cryptorefills.com (“Website”), purchase or use our services or otherwise interact with us. Our Website may contain links to other websites, we are not responsible for the privacy practices or the content of those other websites.
We are Big Dream Ventures BV, Company Number: 855193062, (“Company”, “we”, “us”) and our registered address is Keizersgracht 482, 1017 EG Amsterdam, The Netherlands. Company is responsible for the collection and use of your personal data described in this privacy and cookies policy, unless we inform you otherwise.
When you visit our Website, we may register your IP address, browser type and version, operating system, referring website and web-browsing behavior and other portable device information . We may collect this information via cookies and similar technologies when you visit our Websites, for more details on this and how to opt out of these, please see the 'Cookies' section of this policy. This information does not identify our visitors directly and is used to measure number of visits, average time spent on our Website, pages viewed and website usage information.
The personal data we may collect from you directly can include your name, email address, mobile telephone number, address, your purchasing activity, your payment information and information you give us when you contact our customer services team. In such cases, Company processes your personal details to provide the service – for example to recharge your mobile phone, to inform you about the status of a purchase and/or a payment, deal with a complaint, for fraud prevention or improvement of our services.
From time-to-time, we may increase information you give us via our Website with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.
The voluntary sending of emails to the email addresses indicated in the Company’s website entails the acquisition of the sender’s email address, necessary to answer, and of any other data contained in the message. The same occurs in filling and sending the web forms present in the site.
When you request or order something
to provide our services to you, processing your order and providing you with your service/product. To help us do this, we may share information with others, for instance, other parts of Company’s Group, Company's service providers and financial institutions involved in the fulfillment of your request;
to keep you updated on the status of your purchase and to process your payment. We may contact you if we are not able to process the payment with the information you provided us; to respond to any questions or concerns you may have about our services/products.
For marketing
If you sign up to our newsletter, you give us permission to use your email address to send you the newsletter and other information, such as offers and questionnaires. You can always unsubscribe from this via the link at the bottom of every newsletter or by sending us your request by email at biz.dev@cryptorefills.com
For fraud prevention, security and legal reasons
We may process your personal and traffic data in order to investigate fraud or prevent other illegal activity, protect our rights and fulfil our legal obligations.
To improve our service
We collect this information on an anonymous basis in order to improve the service we offer to everyone. The purpose of collecting this data is to perform analysis and understand how you use our Website, products and services in order to review and improve these.
How we share your personal information
We may transfer your personal data to our group companies (including to subsidiaries, affiliates and parent companies) and to our third party service providers to countries outside the European Economic Area (EEA). We will do this in order to provide our services to you and fulfil our contractual obligations to you, or because it is in our legitimate interests to do so. Whenever we share your personal data, we will make our best effort to ensure that the transfer and the processing of your data outside the EEA, takes place in accordance with this policy.
How we protect your personal information
Once we receive your information, we make our best effort to ensure its security on our systems. Your personal data will be retained for as long as required for the purposes described in this privacy policy or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.
Our website may provide links to third-party websites. We cannot be responsible for the privacy practices or the content of those other websites. So make sure you read those third-party’s privacy and cookies policies before using or putting your personal information on their site.
What are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a webpage or application. The next time you visit the same website, cookies ensure that your device is recognized.
By using cookies and similar technologies such as pixel tags/beacons and scripts ('cookies'), this Website can save information about visits and visitors. We place some of the cookies on the websites ourselves, while other cookies are placed by third parties. Third-party cookies may collect data outside our websites as well.
Cookies can be stored for varying lengths of time on your browser or device. ‘Session’ cookies are deleted from your computer or device when you close your browser. ‘Persistent’ cookies will remain stored on your computer or device until deleted or until they reach their expiry date. We sometimes use ‘persistent’ cookies as well as ‘session’ cookies.
You can find further information on cookies at www.aboutcookies.org or at www.youronlinechoices.com.
How do we use Cookies?
Cookies can be used to analyze your surfing behavior and to ensure that you have the best experience on the Website, by, for instance, remembering your preferences and improving the overall user experience.
Functional cookies: these cookies are used to improve your experience since we can remember you when you return to our site. We use functional cookies.
Analytic cookies: these cookies give us information on the pages most visited, on the number of visitors on our Website and how visitors move around our Website. This helps us to improve the way our Website works, for example, by ensuring that users find what they are looking for easily.
Marketing and other cookies: these cookies are typically placed on our Website by advertising networks. We use these cookies to measure the effectiveness of an advertising campaign.
| Kickofflabs | ||
| Hotjar | hotjar.com | Analytics. This script is used for measuring the effectiveness of the website and to get insights into the quality and performance of the website |
| Google Adwords Conversion | googleadservices.com | Analytics/Marketing. This script is used for tracking the website to get insights into the effectiveness and performance of Google Adwords campaigns To OPT OUT: https://support.google.com/ads/answer/2662922 |
| Google Analytics | google-analytics.com | Analytics. This script is used to compute aggregate statistics like the number of users, sessions, and campaign data. To OPT OUT: https://tools.google.com/dlpage/gaoptout |
How do you change cookie preferences or block cookies?
If you do not want us to place cookies on your device, you can refuse the use of cookies through your browser’s settings or options. Each browser’s website should contain instructions on how you can do this. The links below will take you directly to your browser’s user guide.
Chrome: https://support.google.com/chrome/answer/95647
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari: https://support.apple.com/kb/PH21411
If you block cookies on our website, you may be unable to correctly use some parts of our Website.
Information on controlling and deleting cookies are also available at https://www.aboutcookies.org or at http://www.youronlinechoices.com
Your rights
When we processes your personal information, you are entitled to:
be informed about how your personal data is being used;
access personal data we hold about you;
require us the rectification of inaccurate personal data concerning you;
require us to erase personal data concerning you where there is no good reason for us to continue to process it (e.g. if we are obliged to keep it to comply with laws and regulations);
request us to transfer your personal data to you;
object at any time to processing of your personal data for direct marketing purposes;
object in certain other situations to our continued processing of your personal data.
To exercise any of your rights or if you have any questions about our data security please do not hesitate to Contact us, you can send your request by email at biz.dev@cryptorefills.com. We will get back to you as soon as possible about the processing of the request.
You also have the right to raise questions or complaints with your applicable national data protection authority at any time.